
What we do
Why hire a VA?
Good question! One of the main benefits of hiring a virtual assistant is that weβre able to provide much more flexible support than onsite administration staff.
This is especially good for small-medium sized practices who want regular help, but canβt afford or donβt really need the two hour minimum shift that comes with hiring admin staff.
Weβre also a really great fit for larger allied health clinics looking for dependable background support, allowing onsite staff to focus on client-facing tasks.
The flexible nature of Offsiters means we can spread as little as two hours across an entire week, so you get regular support without paying a fortune for it.
At Offsiters, we work around your needs whether theyβre big or small.
Iβll even share a little secret with youβ¦ Once we help get your business more streamlined and organised, youβll actually need less assistance than you think β fact!
Why Offsiters?
Well, we donβt wanna toot our own horn or anything, but we think we provide the perfect mix of personalised service, industry experience and technical know-how.
Our recruiting, training and varied expertise are what sets us apart from other virtual assistant services.
Clients regularly tell us that theyβve either had trouble holding on to VAs in the past, or have been disappointed with the lack of handover and continuity when switching from one to another. Thatβs not the case with Offsiters and hereβs whyβ¦
Recruiting
First of all, our strategic recruiting process tests the skills, attention to detail and technical ability of prospective VAs right out of the gate, so we know theyβre made of the right stuff before theyβre even shortlisted for an interview.
Training
Unlike solo virtual assistants, we carefully match clients with the right VA and take the stress out of re-hiring (if the need arises), by finding and training a replacement, so you donβt have to. You can relax with the peace of mind that when life inevitably happens and things need to change, weβve got your back.
Expertise
Our team of multi-taskers have a long list of professional experience and access to a handy network of helpful people (that donβt charge the earth) such as graphic designers, web designers and IT wizards β so working with us means you have access to all of it.
At Offsiters, teamwork really does make the dream work.
Our Services
General Admin
Email inbox management
Appointment scheduling
Intake calls
Payments and rebates
Reconciling payments
Unpaid invoice reporting
Medicare compliance
Medicare session tracking
GP review reminders
GP letter sending
NDIS funding tracking
NDIS reporting reminders
Waitlist management
And much, much moreβ¦
Business Support
Clinic setup assistance
PMS changeover/setup
Process improvement
IT related support
Digital templates/forms
Logo design
Website design
Website updates
Marketing material
Social media templates
Compliance audits
Research
Technical troubleshooting
Phone Support
Australian-based team
Experienced in Allied Health
Professional training and support
Local (Australian) phone number
Phone number porting available
Flexible call flow setup
Customisable voicemail options
Call-back service
Call forwarding
Holiday mesages
Hold music
